Refund Policy

Effective Date: 05/25/2026

At SAILWRLD, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.

Refund Eligibility

Refund requests must be submitted within 14 calendar days of confirmed delivery to the shipping address provided at checkout.

To qualify for a refund:

• The item must be unused and in its original condition

• The item must be returned in its original packaging where applicable

• Proof of purchase is required

Refund requests submitted after 14 days from confirmed delivery will not be eligible for refund consideration.

Non-Refundable Items

We do not offer refunds for:

• Items returned after the 14-day refund window

• Products damaged due to misuse, improper handling, or normal wear and tear

• Final sale or clearance items where marked

Lost or Missing Packages

Once an order has been transferred to the shipping carrier and marked as shipped, responsibility for delivery lies with the carrier.

If your package is lost, delayed, marked delivered but not received, or otherwise missing in transit, customers must file a claim directly with the shipping carrier. SAILWRLD is not responsible for carrier-related delivery issues and does not issue refunds or replacements for packages lost in transit.

We will provide tracking information and reasonable assistance in locating shipment details when available.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error made by SAILWRLD.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been inspected and approved.

Contact Us

To request a refund within the eligible 14-day period, contact: sail.wrld.official@gmail.com